| ITIL Consulting
Zak Systems is a well-known name in the area of IT and ITIL process improvement consulting and has a reputation for combining highly skilled ITIL expertise with ‘real-world’ experience in process improvement transformation.
Zak Systems is unique among IT consulting firms in that its engagements combine ITIL best practices with IT Transformation and IT Automation, aligning people, process and technology, in order to maximize operations, avoid excessive costs and improve customer service and bring measureable value to the business. Completed engagements are always presented with metrics that measure and deliver proven ROI.
Key practice areas for Zak Systems include:
- ITIL Assessment and Alignment
- Service Management
- Asset Management
- Client Automation
- Data Center Automation
- Service Catalog Development and Deployment
- Change Management
Zak Systems applies ITIL best practices across all of IT's functional organizations, not just the help desk, and our engagements have transformed and optimized the operations of IT groups throughout the enterprise. Staffed with ITIL assessment experts as well as technology services professionals, we are a full service IT consulting firm that focuses on beginning with your company's strategy and completing assignments that leave the enterprise with best-in-class automation, supported by well-aligned processes.
Once assignments are complete, we even work with our clients to make sure that not only is the optimization and automation of IT implemented but that it is also fully communicated across the enterprise, to management, to the lines of business and to IT's primary customers and end users. This ensures that the new processes and technologies are supported throughout the business and the value that IT brings to the business is quantified and fully communicated.
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